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Luke's All Natural Dog and Cat Pet Food and Supply Store

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Toll Free: 1-855-752-5853
Coral Springs, Florida

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Privacy

Luke's All Natural Pet Food knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at lukesallnatural.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.

When you make a purchase on lukesallnatural.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).

You also may create an account through lukesallnatural.com at any time by providing your email address and selecting a unique password. You do not need to create an account in order to visit our site or to place an order through lukesallnatural.com. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your email address and password, and then click "Edit or View Your Account."

Occasionally we conduct surveys and contests on lukesallnatural.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with lukesallnatural.com.

Information collected on lukesallnatural.com may be used in the following ways:

  • Schedule deliveries of merchandise that you purchase online
  • Create an online account for you at lukesallnatural.com
  • Bill your credit card for your purchases
  • Confirm and track your orders
  • Make your product purchased online available for In-Store Pickup at Luke's All Natural Pet Food store
  • Respond to your customer service inquiries
  • Provide promotional communication and other information to you, if you choose to receive them
  • Offer the products you want
  • Customize your shopping experience
  • Improve our website design

Third Parties

We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Luke's All Natural such as collect site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional Luke's All Natural products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

Promotional Communications

The personal information you supply us will be added to our customer database. We may send you promotional emails about Luke's All Natural Pet Food products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email by accessing your Account Information page and going to Email Notifications and unsubscribing. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Privacy Policy changes

This Privacy Policy was posted on lukesallnatural.com on November 01, 2008. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on lukesallnatural.com.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Your Consent

By using our site, you consent to our privacy policy.

 
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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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Luke's All Natural Pet Food Dog and Cat Photo Gallery

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 Testimonials
Amazing post! My mate has been waiting for a parcel from 40 miles away for 4 days. -Mike, United Kingdom



I wanted to take this opportunity to tell you thank you for all you have done by sending me samples etc as well as my ordered items. -Pam



Your customer service is second to none!! -Suzanne



HOLY COW, unpacking my last order was like "Christmas in August"!!! Thank you SOOO much for the free food samples, the free giggle ball, the free Honest-Kitchen supplement, the hat, and the tag slider - my pack was definitely in heaven while *helping* me unwrap all the goodies!!! Thank you, thank you, thank you!!! - Christine



I was so elated to find you had the moo chew sticks in stock. Our two dogs love them, and the stores here locally on the Olympic peninsula in Washington state are all sold out and don't know when to expect any more. Ditto for Amazon. So my Google search led me to you. Thank you for the great customer service!!! - Jeanne



Just wanted to say THANK YOU! Specially for being the only store who ships to Puerto Rico at reasonable rates and fast. Also your prices and variety of products are AWESOME! Everything arrived in good condition and exactly as described, plus the samples you threw in there, my dog loved them!. I have no words to describe how grateful I am. - Stephanie



Boy do you work fast! I am amazed at your customer service. Thank you so much for adding Tiki to your line. You are the best. -Stefany



My three dogs got snarky with each other over the cookies you baked, that you included. I never seen that happened before. Are you offering them for sale? Because if you do - we MUST have more!!! :) - Christine



Just wanted to let you guys know how impressed I am with your website and operations. I have dealt with numerous websites ordering a wide range of products but no other website operates as efficient and flawless as you guys do. I have ordered from you guys 3 times and every time my product ships the same day and I also receive a shipping confirmation and tracking number immediately after. Glad to see a website supporting the small percentage of pet owners that like to feed their pet a healthy diet. Keep up the good work, I plan on buying my dog food from no one else. Thanks again. -Kyle



I just received my order and wanted to say "Thank You". With all the treats and extras, it was fun to go through the whole box. It also arrived very quickly and in good condition. It will be a pleasure ordering in the future. Thank you, Jennifer



 
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